Marigold Catering
  • 05-Mar-2018 to 24-Jun-2018 (EST)
  • Cleveland, OH, USA
  • Hourly
  • Part Time



The purpose of the position of Banquet Captain is to oversee events (including weekend event), handle and delegate set-up and breakdown of function space and take care of guests in a timely, courteous, efficient, and customized manner. All functions are carried out to maintain an environment of teamwork.




  • Oversees events to Event Manager(s) specifications
  • Set-up and breakdown of events
  • Act as an on-site contact for the planning person
  • Hold a pre-shift meeting with associates reviewing BEO (Banquet Event Order), and reviewing our service standards.
  • Coordinate the guests experience with communicating with the chef(s)
  • Open bottle of wine for guests
  • Bus and set tables, as needed
  • Perform buffet set-up (if necessary) and breakdown
  • Consistently communicating with support staff and management
  • Supervise the event to ensure service runs smoothly and efficiently
  • Ensure compliance with Marigold catering policies and procedures are being followed
  • Maintain complete knowledge of service requirements for assigned events
  • Organize all assigned events and complete preparation work in accordance with Marigold Catering standards.
  • Check to ensure proper equipment and supplies
  • Check area for organization and cleanliness
  • Instruct/Designate associates to rectify any deficiencies
  • Ensure that assigned associates have reported to work and report/document and absent or tardy employees.  
  • Coordinate break for associates
  • Assign stations and side work to Service accordance with Marigold Catering standards
  • Communicate additions and changes to the event as they arise throughout the event
  • Inspect associates grooming and uniforms and rectify any deficiencies
  • Check buffet tables/reception/coffee breaks for cleanliness, attractiveness, and layout
  • Ensure replenishment of items as specified on the BEO (Banquet Event Order), and the requested by the Event Planner and/or the Contact person.
  • Ensure that all unused food is returned, that designated condiments are broken down and properly stored, and all catering supplies are account for at the end of the function
  • Ensure that all closing duties are completed before staff signs out
  • Provide feedback on staff performance and report disciplinary problems to managements and participate in counseling of associates
  • Foster and promote a cooperative working climate, maximizing productivity and associate morale
  • Complete all paperwork and closing duties in accordance with Marigold Catering standards
  • Anticipate guests need, respond promptly and acknowledge all guests, however busy and whatever time of the day
  • Monitor and handle guest's complaints by following Marigold procedures to ensure guest satisfaction
  • Uphold appropriate standards of quality and timing
  • Attends all scheduled meetings and brings suggestions for improvement
  • Perform other duties assigned




  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.
  • Service Orientation - Actively looking for ways to help people.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Instructing - Teaching others how to do something.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Persuasion - Persuading others to change their minds or behavior.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Mathematics - Using mathematics to solve problems.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.




  • High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, memos and to write simple correspondence.
  • Ability to effectively present information in oneonone and small group situations to customers, clients, and employees.
  • Ability to add, subtract, multiply, and divide to perform these operations using units of American money, weight measurement, volume, and distance.
  • Ability to apply common sense understanding to carry out detailed but not complicated written or oral instructions. 
  • Ability to deal with recurring problems by incorporating Marigold Catering guidelines and standards.
  • Knowledge of food and wine.
  • Must emulate Marigold Catering Culture.
Marigold Catering
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